Blog   Documentation Testing: 5 Important Things To Keep In Mind

Documentation Testing: 5 Important Things To Keep In Mind

By Kate Punova
11+

Testing software products is not the only focus of testers – it’s also essential to test documentation for these products. High-quality documentation is important to all sides: customers have fewer questions for the support service and don’t hurry to reject the product, while it’s easier for the team to understand how the product should function. Here are some things to pay attention to when performing documentation testing.

Description.

All sorts of things (especially the most important ones) must be described, and this description must be absolutely relevant. No one wants to read outdated information. Besides, the documentation must be clear, logical, and consistent, just like a good book.

Structure.

Customers usually start checking the documentation when they have some problems. When it happens, they virtually always are in a bad mood. That’s why it’s important to make sure that everything is easy to find – the documentation must be simple enough to meet needs of any customer, even if they are upset or in a hurry.

Irreversibility.

If any action is irreversible, it’s essential to inform customers about this. It’s also important to specify how to deal with reversible actions.

Literacy.

No one will take the documentation seriously in case it’s full of grammar mistakes, so make sure that they are absent.

Adaptation.

Consider the target audience and use appropriate vocabulary. Simple users won’t be happy to find out that the documentation is written in a complex language which they don’t understand.

Latest Posts

Common User Interface Bugs or Why UI Testing Matters

By Yana Andyol
1+
The article is created in partnership with Clutch.co editorial team. In any industry, a lot of thought goes into how people are going to interact with your product. It can be a great
Read more

What do Businesses Expect from 5G Technology?

By Yana Andyol
2+
Read how 5G technology may change business 1G brought us communication. 2G enabled texting. 3G united talking, texting, and data. 4G is a faster version of 3G. In 2019, we`ll see the launch
Read more

Who is a QA Tester of the Future?

By Yana Andyol
1+
Automate or not to automate: that is a never-ending debate. Let`s face it: a fast-growing amount of data in software testing and programming leave no choice but to replace manual practices with more
Read more

6 Ways to Boost Your E-commerce Business in 2019

By Yana Andyol
4+
Seems like e-commerce field has no plans to stop developing and brings the hottest competition to the market. At the same time, no industry fails more often than retail, tells us the Harvard
Read more

How to Test PWA and What`s in it for Business?

By Yana Andyol
4+
Do you imagine your website interacting with the users like an application? Meaning the visitors may install the web, get notifications, and stay connected even offline. That`s the future Google announced in 2015.
Read more

Blog