Blog   Documentation Testing: 5 Important Things To Keep In Mind

Documentation Testing: 5 Important Things To Keep In Mind

By Kate Punova
Reading Time: 1 minute

Testing software products is not the only focus of testers – it’s also essential to test documentation for these products. High-quality documentation is important to all sides: customers have fewer questions for the support service and don’t hurry to reject the product, while it’s easier for the team to understand how the product should function. Here are some things to pay attention to when performing documentation testing.


All sorts of things (especially the most important ones) must be described, and this description must be absolutely relevant. No one wants to read outdated information. Besides, the documentation must be clear, logical, and consistent, just like a good book.


Customers usually start checking the documentation when they have some problems. When it happens, they virtually always are in a bad mood. That’s why it’s important to make sure that everything is easy to find – the documentation must be simple enough to meet needs of any customer, even if they are upset or in a hurry.


If any action is irreversible, it’s essential to inform customers about this. It’s also important to specify how to deal with reversible actions.


No one will take the documentation seriously in case it’s full of grammar mistakes, so make sure that they are absent.


Consider the target audience and use appropriate vocabulary. Simple users won’t be happy to find out that the documentation is written in a complex language which they don’t understand.

Latest Posts

DevOps Model: The Role of QA Redefined

By Yana Andyol
Reading Time: 5 minutes You might have come across DevOps so often that it may seem to penetrate each and every organization slightly related to IT. But the reality is different, as always. The point is that
Read more

Software Testing Documentation: Overview

By Yana Andyol
Reading Time: 5 minutes Ok, we didn`t really want it but seems like it is high time to dwell upon not that joyful stuff. Our team has never been into bureaucracy, yet documents remain crucial for our
Read more

Common Myths of Software Testing Outsourcing

By Yana Andyol
Reading Time: 4 minutes Have you come up with the option to outsource software testing services? Maybe you were excited to share this at the meeting, but someone shot it down right away warning about personal data
Read more

QA Madness Acquires a Prominent Position Among Top Testing Companies at GoodFirms

By Anna Senchenko
Reading Time: 3 minutes The article is created by GoodFirms content writer. GoodFirms recognized QA Madness for its excellent testing services and has enlisted the organization among the top testing companies in Lithuania. The company is soon
Read more

Top 10 Software Testing Blogs to Follow

By Yana Andyol
Reading Time: 3 minutes While heavy books and guidelines come in handy for the enthusiastic beginners in realms of software testing, this is not quite a strategy for experienced QA engineers. The rise of Youtube and blogging
Read more