Here are some possible reasons:
1. Your Store Policies Are Not Clear or Are Too Restrictive
Buying online is convenient, but people look for brick and mortar style assurance, too. They want to know they can easily return products or contact someone about trouble with your service.
2. Not Flexible Shipping Options
Free shipping is big with shoppers, and is quickly becoming an industry standard. Maybe this isn’t within your budget, but you may be able to shift some numbers around to make it fly. Testing will reveal what works best for you. Just make sure customers are aware of your free shipping option if you offer it.
3. Not Mobile Friendly
If you haven’t overhauled your design in the past two years, here’s your likely problem. Studies show that mobile shoppers account for nearly 50% of top retailers’ customers.
4. Customers Have Trust Issues With Your Site
These potential customers want to know their transactions are secure and verifying with a trusted third party can help with this.
5. Unexpected Critical Bug
Due to our experience, we saw how the critical bug can appear in different parts of your website and it can cause you even 90% sales drop!
Don’t be reckless, contact us and help you to make your website better!