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AI-Driven Assistant for Canadian Immigration Program Application
Industry
Digital Assistant
Type of Service
Software Development
AI Development
Project Management
UI/UX Design
Manual Testing
Cooperation Type
By Estimate
Project Type
Software Development
Test Coverage
Overview
The client* aimed to deliver a solution that would simplify and streamline the complex process of applying for Canadian immigration programs. The tool is tailored to address applicants’ unique challenges, offering a comprehensive solution that combines automation, accessibility, and personalized guidance.
The assistant guides users through a series of intuitive, user-friendly questions and determines which programs the applicant is eligible for. Powered by AI and Natural Language Processing (NLP), the tool delivers instant, accurate, and personalized responses.
* We recognize the importance of protecting our clients’ privacy and follow the policies to maintain their confidentiality and security. That is why the company name will not be disclosed.
Challenge
The client’s request implied balancing several essential factors to provide users with an affordable yet high-quality immigration guidance solution. They required a robust tool that would match the following criteria:
- Provide affordable alternatives to consultants.
- Offer instant, 24/7 support to users.
- Guide users through complex immigration scenarios.
- Be sufficient without contacting consultants.
Solution
After the initial discussion and estimation, we approved the tech stack for the project (Python, FastAPI, Streamlit, LangChain, Docker, RAG, Prompting) and determined the roles for the agile team working on it:
- 1 Project Manager / Business Analyst
- 1 UI/UX Designer
- 2 AI Software Engineers
- 2 Full-Stack Software Engineers
- 1 Manual QA Engineer
Aiming to revolutionize the immigration experience, the team carried out the following steps:
- Created an advanced eligibility funnel that intelligently navigates users through the intricate landscape of Canadian immigration programs.
- Combined predefined rules with machine learning models to handle nuanced eligibility criteria and edge cases.
- Designed a scalable backend to handle simultaneous scheduling requests efficiently.
- Integrated feedback mechanisms where user interactions improve bot responses over time.
- Integrated a conversational AI component capable of providing instant responses to user inquiries, enhancing the overall user experience.
- Implemented a seamless integration with Сalendly to efficiently schedule consultations, bridging the gap between potential immigrants and professional guidance.
- In addition to the service, developed a custom GPT for the GPTs store.
- Implemented encryption and secure data handling to comply with data privacy regulations.
Results
The product’s comprehensive feature set simplifies the immigration process. Moreover, it also delivers a secure, efficient, and user-centric experience. It turned the application process into an intuitive and easy-to-comprehend flow. The digital assistant was equipped with the following features:
- Intelligent eligibility navigation. Accurately assesses immigration options based on individual circumstances, reducing application errors and streamlining the process.
- Efficient scheduling system. Optimizes appointment management with automated reminders, reducing wait times and increasing attendance rates.
- Instant conversational assistance. AI-powered chat handles initial inquiries, providing immediate answers to common questions and guidance on next steps.
- Seamless consultation booking. Transforms client onboarding by reducing booking time and bringing better-prepared clients to initial consultations.
- Secure and compliant data handling. Maintains full compliance with international data protection regulations while earning client trust through transparent security practices.
- Continuous improvement. Utilizes machine learning to refine processes based on user interactions and outcomes, with system accuracy improving quarter-over-quarter.
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