Contact Us
Functional Testing for Magento Support Agency | QA Madness

Functional Testing for Magento Support Agency

Industry

  • E-commerce

Country

  • Netherlands

Cooperation Type

  • By estimate

Project Type

  • Web testing

Type of Service

  • Manual testing

Test Coverage

Overview

SupportDesk is the leading organization specializing in delivering full-scale technical support for online stores running on Magento.

Challenge

The company has an in-house development team. However, they lack internal QA support. Therefore, the team needs independent software testing experts, to provide a third-party perspective on the project and give unbiased feedback on the software workflow.

Solution

Unlike store-level engagements where QA focuses on a single product launch, agency QA requires a different approach. Our team adapted to the agency’s multi-client environment — maintaining consistent test coverage across different store configurations, validating that module updates applied for one client did not introduce regressions in others, and fitting into the agency’s existing delivery workflow without disrupting active client projects.

  • Before starting the project, we suggested the areas to support. The whole QA process was divided into 3 parts so that the indicated software pieces were properly tested.
  • We devoted the first stage to functional testing. In such a way, our team analyzed the overall performance of an online store and detected functionality related conflicts in the code. After the errors were fixed, we ran one more scope of functional tests to ensure everything works correctly.
  • Via cross-browser testing, we checked the system runs such browsers Win, Google Chrome, Win, Edge, Win, Firefox, Mac, Safari and devices iPad Mini, iOS: 11.2, Safari, Samsung Galaxy Tab A, Android: 6.0.1, iPhone 8, iOS 11.2, Safari, Samsung Galaxy S7, Android: 7.0.1.
  • At the final stage, our QA experts conducted load testing to check software capacity and sustainability with traffic spikes.

Our e-commerce software testing services support both direct clients and agencies managing multiple Magento and Shopify stores.

Results

  • Our documentation and feedback helped the SupportDesk team understand the project more deeply, determine weak points, and fix them.
  • The results proved: the development team cannot be fully expert in a range of QA tests and it is better to have a trusted team of specialists for successful product release.
  • The testing approach of the QA team improved the overall product quality and provided a comprehensive analysis of software flow.

Let’s Start a New Project Together

QA Madness helps tech companies strengthen their in-house teams by staffing dedicated manual and automated testing experts.

Relevant Case Studies

Ready to Speed Up the Testing Process?

We'll get back to you within 24 hours
Which services are you interested in? (Select multiple if needed or leave blank)
QA Madness
Powered by  GDPR Cookie Compliance
Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.